FAQs (Frequently Asked Questions)

This is a collection of questions that are frequently asked by buyers and new users to us. Please read carefully before you buy or trade with GRLTEE.com.

1. General Questions

What is the status of my order?
Can I change my order?
Where do you ship?
How long does it take to ship my order?

2. Payment

What payment methods do you accept?

3. Shipping

How can I track my package?

4. Returns

Do you accept returns?
Can I exchange an item?
Are returns free?
How long does it take to process a return?

5. Other questions

Do you have physical stores?
Is there a warranty?

General Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support us.

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK, Germany dan worldwide.

How long does it take to ship my order?

Once you’ve placed your order, it usually takes 2 to 3 days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below.

United-States: 5-7 business days
Canada: 8-10 business days
Australia: 10-14 business days
France: 10-16 business days
UK: 10-15 business days
Germany: 10-17business days

Payment

What payment methods do you accept?

You can buy on our website using a debit or credit card with a Paypal express checkout. If you already have a paypal account, you can pay using paypal.

Shipping

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

The item must have been sold on our online store
The item shouldn’t have been used in any way
The return or exchange request is made within 28 days of delivery
The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support us or you can check return and refund policy.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Returns from outside of the US are the responsibility of the buyer.

Feel free to contact our support agents through our helpdesk for more details.

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.